After CD Projekt advised dissatisfied Cyberpunk 2077 buyers that they can start to refund the title, initial reactions from Sony and Microsoft indicate that this advice is difficult to implement.
After Cyberpunk 2077 came onto the market for PS4 and Xbox One last week and made an unconvincing impression on these consoles with a Metascore of 50 currently, the developer responsible referred to the possibility of requesting a refund of the purchase price. Theoretically, this is possible in the online stores of the two major console manufacturers Sony and Microsoft.
It appears, however, that CD Projekt’s recommendation was a bit premature. Because there are increasing reports from affected customers who report a rejection of the refund. Sony refers to the terms and conditions of the PlayStation Store, in which it says. “Digital content that you have started downloading, streaming and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.”
So today’s update, Sony support refused another refund for #Cyberpunk2077. They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and lied about what CDPR stated. Tl:dr you are stuck with a broken game, wait til patched. Some support. pic.twitter.com/MsyI11VCGO
— Mgs2master2 (@mgs2master2) December 14, 2020
The purchase price will only be refunded if the game is faulty. But how is this state-defined? This question is not so easy to answer because almost all games have bugs. This is made clear by the regular updates and patches that are published for almost all titles.
Cyberpunk 2077 looks quite questionable on the last-gen consoles. In principle, however, the role-playing shooter can also be played on the launch hardware. And several updates will follow, as CD Projekt announced yesterday.
Sony support also relies on the updates. A chat excerpt posted on Twitter states the following: “As informed on a recent post by CD Projekt Red, two large game patches will be released in January and February that should resolve many of the issues you are currently experiencing with the game, we kindly ask you to please wait and keep an eye on those announced updates. We appreciate your kindness and understanding.”
— Koda ➐ (@ThatBoiKoda) December 14, 2020
Sony is therefore invoking the right to make improvements, which in turn contradicts the statements made by CD Projekt. By the way, not only buyers of the PS4 version of Cyberpunk 2077 have problems with the refund. According to reports, this issue should also affect the Xbox One players. In the Microsoft Store, customer service apparently refers to the applicable guidelines for refunds.