Cyberpunk 2077 Players Are Getting Refunds After Performance Problems on PS4 & Xbox One

As you know by now, the launch of Cyberpunk 2077, CD Projekt RED’s highly anticipated open-world action-adventure RPG, has been harshly criticized by console users for the “pitiful” state of the game. After only four days from the release, the Polish software house has decided to break the delay by publicly apologizing through a very long post released on its Twitter account.

As can be seen from the message, the team has ensured not only a new update will be available within next week that will correct some of the still unresolved critical issues, but two major patches will be released between January and February which should definitely put an end to the Cyberpunk 2077 problems on PlayStation 4 and Xbox One.

Furthermore, as CD Projekt RED’s very long apology says, in case you are not satisfied with the performance of the game on your consoles and do not intend to wait for further updates, you can safely request a refund of your copy, valid both for the purchase of the physical and digital versions.

Finally, the team is keen to underline that the various updates will not only improve the old-gen editions of Cyberpunk 2077 but will also bring several improvements on PlayStation 5, Xbox Series X/S, and PC.

We report in detail what was said in the official press release:

Dear gamers,

First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.

Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working — we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.

Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at helpmerefundrdcdprojektred.com and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.

Humbly Marcin Iwiriski, Adam Kicitiski, Adam Badowski, Micha+ Nowakowski, Piotr Nielubowicz, Piotr Karwowski
PROJEKT RED

PS. PC gamers will also be getting regular updates and fixes improving the game.